Welcome to the OneCloud Mobile for iOS user guide. This document has been created to assist users with ﬁnding the answers to some of the more basic, as well as a few advanced functions that OneCloud Mobile has to oﬀer. With the help of this guide, users will be able to navigate and take advantage of the mobile amenities that OneCloud has to oﬀer with conﬁdence. Let’s get started!
1. Add New Contact
3. Contact Groups
4. Scrolling List of Contacts
7. Chat & SMS
8. Call History
9. Account Profile
10. Dial Pad
Downloading OneCloud Mobile
Go to the App Store on your iOS device, search for OneCloud Mobile, and download it. Once the application installs, you will be prompted to allow notiﬁcations, microphone, and contacts permission.
Note: Notiﬁcations will alert you regarding missed calls and chats. The application requires microphone permissions to place calls through the app, contacts permission to enable you to call your phone contacts through the OneCloud Mobile app. These permissions can be managed through your phone’s settings as well.
To log in, enter your extension and your company in the following format (extension@company) followed by your password. Your password will be set by you after your installation technician has sent you the welcome email for the phone system. If you have forgotten your login information, press Forgot Login and follow the directions to recover your login information. If you have forgotten your password, press Forgot Password and enter your login name. After entering the information for either option, you will receive an email that will assist you in recovering your information.
Once logged into your account, you will be taken to the main screen of the application. To access the Dial Pad, press the icon in the bottom right. Via this menu, you can dial extensions or external numbers to place calls.
Active Call Options
When on an active call, you are presented with the following options:
- Speaker - Switches audio to speakerphone
- Mute - Silences the microphone
- Hold - Places caller on hold
- Add Call - Creates a 3-way conference
- Dial Pad - Displays the dial pad
- Transfer - Forwards call to another number
- Switch Phone - Sends call to your other phone(s)
- More -Toggles call recording on/oﬀ
- Contacts - Opens the contact list
- Red Button - Disconnects the call
When you select the Contacts tab, the application will display the contacts list for your extension, as well as the phone system.
To create a contact:
- Press the Plus symbol in the top right of your screen.
- Enter the contact’s information.
- Press the Check button in the top right of your screen to save.
To edit a contact:
- Open the contact.
- Press the Menu in the top right.
- Press Edit, and enter the desired information.
- When done, press Check in the top right.
To delete a contact that you’ve created:
- Open the contact.
- Press the Menu in the top right.
- Press Edit.
- Select Delete.
Note: You may not delete system extensions.
If you have contact permissions enabled for OneCloud Mobile through the settings on your iOS device, you will ﬁnd your phone's contacts by toggling the Phone button at the top of the page. You are not able to create new contacts under the Phone contacts list through the OneCloud Mobile application as that is controlled by your iOS device itself.
A blue chat bubble next to a user’s avatar means they are currently logged into the instant message chat. Users not logged into chat will receive an email notiﬁcation for any missed messages. A green icon on the right means that the user is available. Red is on a call or do not disturb. Grey is inactive.
Receiving new voicemails to your extension will trigger a notiﬁcation bubble in your application. From the Voicemail page, you may Play the voicemail or click it to open additional options. Once a voicemail is selected, additional options will appear permitting you to Call Back the original caller, Save the voicemail, Forward the voicemail to another extension, View Information about the contact, or Delete the voicemail. You may use the slider to playback a segment of a voicemail at your desire.
When you save a voicemail, it is moved to your Saved mailbox. You may access the saved mailbox by pressing the Voicemail dropdown at the top of the application and select Saved. Your voicemail box has a 10MB limit by default and will not delete new/saved messages automatically. Aft er the limit is reached your mailbox will stop accepting new messages. Deleted voicemails will be moved to the Deleted folder and are erased nightly from the phone system.
Chat & SMS
You can Chat with internal users from the Chat & SMS page. If you have SMS set up on your account, you are also able to send text messages from your business DID (Direct Inward Dial.)
The Call History tab displays all incoming, outgoing, and missed calls. The icon to the left of the call will indicate if the call was incoming, outgoing or missed. Clicking on any section of the entry will trigger a call back to the original caller. By pressing the Information icon to the right of entry will display the contact information for the caller when available.
Selecting the three horizontal bars on the right of the navigation bar will display More options. These options include editing your proﬁ le, answering rules, greetings, application settings, about, and log out of the application.
When inside the More options, you may click your name to open your account settings. Here you can change your custom status message, name, and email. Press the Checkmark when completed.
Also under the More options, you can rearrange your Answering Rules. Once you have programmed your desired answering rules as described in the Web Portal guide, you will be able to view which rule is active. The active rule will be identiﬁed by a blue dot next to the rule name.
To set the priority of your rules, press the Sort button in the top right, then drag and drop the rules, using the 3 horizontal lines icon to the right of each rule, in the desired order.
Inside the greeting’s menu you can manage your voicemail greeting. The active greeting is displayed with a checkmark next to it.
To create a new greeting, press the Plus sign on the top right. To edit an existing greeting, click that greeting to open the options. Here you can play, select (set to active), or delete a greeting.