Welcome to the OneCloud Mobile for Android user guide. This document has been created to assist users with finding the answers to some of the more basic, as well as a few advanced functions OneCloud Mobile has to offer. With the help of this guide, users will be able to navigate and take advantage of the mobile amenities that OneCloud has to offer with confidence. Let’s get started!
- Add New Contact
- Contact Groups
- Scrolling List of Contacts
- Chat & SMS
- Call History
- Account Profile
- Dial Pad
Downloading OneCloud Mobile
Let’s start with downloading the OneCloud Mobile app. Go to the Google Play Store on your device, search for OneCloud Mobile, and download it. Once the application installs, you will be prompted to allow notification, microphone, and contacts permission granting since this will be the first time you’ve run the application on your device.
Note: Notifications will alert you regarding missed calls. The application requires microphone permissions to place calls through the app, contacts permission to enable you to call your phone contacts through the OneCloud Mobile app. These permissions can be managed through your phone’s settings as well.
To log in, enter your extension and your company in the following format (extension@company) followed by your password. Your password will be set by you after your installation technician has sent you the welcome email for the phone system.
If you have forgotten your login information, press Forgot Login and enter your email address as well as your extension (if known). If you have forgotten your password, press Forgot Password and enter your login name. After entering the information for either option, you will receive an email that will assist you in recovering your login information.
Once logged into your account, you will be taken to the main screen of the application. To access the Dial Pad, press the icon in the bottom right. Via this menu, you can dial extensions or external numbers to place calls.
Active Call Options
When on an active call, you are presented with the following options:
- Mute - Silences the microphone
- Audio Route - Opens options for call audio
- Hold - Places caller on hold
- Add Call - Creates a 3-way conference
- Dial Pad - Displays the dial pad
- Transfer - Forwards call to another number
- Switch Phone - Sends call to your other phone(s)
- More - Toggles call recording on/off
- Contacts - Opens the contact list
- Red Button - Disconnects the call
When you select the Contacts tab, the application will display the contacts list for your extension, as well as the phone system.
To add a personal contact:
- Press the Plus symbol in the top right of your screen.
- Enter the contact’s information.
- Press the Check button in the top right of your screen to save.
To edit a contact:
- Open the contact.
- Press the Menu in the top right.
- Press Edit, and update the contact's information.
- When done, press Check in the top right to save changes.
To delete a contact that you’ve created:
- Open the contact.
- Press the Menu in the top right.
- Press Edit, and select Delete.
Note: You may not delete system extensions.
If you have contact permissions enabled for OneCloud Mobile through the settings on your iPhone, you will find your phones contacts by toggling the Phone button at the top of the page. You are not able to create new contacts under the Phone contacts list through the OneCloud Mobile application as that is controlled by your iPhone itself.
A blue chat bubble next to a user’s avatar means they are currently logged into the instant message Chat. Users not logged into chat will receive an email notification for any missed messages. A green icon on the right means that the user is available. Red is on a call. Grey is inactive.
Receiving new voicemails to your extension will trigger a notification bubble in your application. From the Voicemail page, you may Play the voicemail or click it to open additional options.
Once a voicemail is selected, additional options will appear permitting you to:
- Call Back the original caller
- Save the voicemail
- Forward the voicemail to another extension
- View Information about the contact
- Delete the voicemail
You may use the slider to playback a segment of a voicemail at your desire.
When you save a voicemail, it is moved to your Saved mailbox. You may access the saved mailbox
by pressing the Voicemail dropdown at the top of the application and select Saved. Your voicemail
box has a 10MB limit by default and will not delete new/saved messages automatically. After the limit
is reached your mailbox will stop accepting new messages. Deleted voicemails will be moved to the Deleted folder and are erased nightly from the phone system.
Chat & SMS
You can Chat with internal users from the Chat & SMS page. If you have SMS set up on your account, you are also able to send text messages from your business DID (Direct Inward Dial.)
The Call History tab displays all incoming, outgoing, and missed calls. The icon to the left of the call will indicate if the call was incoming, outgoing or missed. Clicking on any section of the entry will trigger a call back to the original caller. By pressing the Information icon to the right of entry will display the contact information for the caller when available.
Selecting the three horizontal bars on the bottom right of the navigation bar will display More options. These options include editing your Profile, Answering Rules, Greetings, Settings, About, and Log Out of the application.
When inside the More options, you may click your name to open your account settings. Here you can change your custom status message, name, and email. Press the Check mark when completed.
Also under the More options, you can rearrange your Answering Rules. Once you have programmed your desired answering rules as described in the Web Portal guide, you will be able to view which rule is active.
The active rule will be identified by a blue dot next to the rule name.
To set the priority of your rules, press the Sort button in the top right, then drag and drop the rules, using the 3 horizontal lines icon to the right of each rule, in the desired order.
Inside the greeting’s menu you can manage your voicemail greeting. The active greeting is displayed with a check mark next to it.
To create a new greeting, press the plus sign on the top right. To edit an existing greeting, click that greeting to open the options. Here you can play, select (set to active), or delete a greeting.
Within the settings, you are able to customize how the application operates to better fit your needs. We recommend that you enable Software Echo Canceling, but the feature may not be necessary depending on your phone model.
At the very bottom you may adjust how your OneCloud Mobile application places calls.
Uses your cell phones WiFi or Mobile data to place/receive calls. *Useful under stable internet connections.
The phone system will call the configured mobile number and then calls the originally dialed number. *Useful when you don’t want to use your data plan or internet service is spotty.
Choose Before Each Call
Application will prompt you each call regarding whether you would like to use the Callback method or OneCloud Mobile.