Welcome to the Avaya J169/J179 user guide. This document has been created to assist users with finding the answers to some of the most basic, as well as a few advanced functions the J169/J179 has to offer. With the help of this guide, users will be able to operate and navigate this device with confidence. Let’s get started with the basic functions.
Avaya J169/179 Hardware Diagram
- Beacon LED - Flashes a red light on the upper- right corner of the phone if receiving a call while on an existing call. When a voicemail is received, the light stays on.
- Phone Display
- Line Keys - The line keys with integrated LEDs show which lines are in use.
- Soft Keys - Use the softkeys to act on the highlighted line on the screen. The softkey labels show the action each key produces.
- Directional Keys - The directional keys scroll through various sections of the phone display.
- Phone/Home Keys - The Phone key displays the home screen when pressed.
- OK Key - The OK key selects the function assigned to the first soft key from the left.
- Main Menu Key - Gain access list of options to configure options and settings.
- Contacts Key - When you press Contacts, the Phone screen displays the entries in your contact list.
- Recents Key - When you press Recents, the Phone screen displays the history of your outgoing, incoming, and missed calls.
- Message Key - When you press Message, you are connected directly to your voice mail system. The phone lights this key when you have voice mail messages waiting.
- Headset Key - Press the Headset key to use the headset if connected.
- Speaker Key - Press the Speaker key to use the speakerphone.
- Volume Key - If you press + or - on the Volume key on an active call, the phone increases or decreases the receive volume of your handset, or speaker accordingly. When you are not on an active call, pressing these key adjusts the ringer volume.
- Mute Key - Press the Mute key to mute a call in progress. To unmute the call, press the Mute key again.
Placing a Call
If you are not already on a call, just dial the number. The first available appearance key is used for the call. Alternatively, press another appearance key in order to hold your current call and to make a separate call.
To place a call from the Contacts list directory:
- Press the Contacts key. The directory menu is displayed.
- Use the left/right cursor keys to select the type of directory entries you want to display; All, Personal (your own personal directory contacts), External, Users, and Groups.
- Use the up/down cursor keys to scroll through the list. Alternatively, you can use the number keypad to enter the name for which you want to display matching entries. If you dial a name, press Clear to return to the full list.
- To view more details of the highlighted name, press Details. To return to the directory, press List. 5.
- When the required entry is highlighted, press the Call key.
Note: Calls to the US and Canada are all dialed using 10 or 11 digits.
Making International Calls
To Make an International Call:
- Dial the international call code.
- Dial the country code.
- Dial the local number.
Note: International calling is commonly disallowed to prevent toll fraud. Additional fees may apply.
Answering a Call
A slow flashing appearance key indicates an alerting call. This may also be accompanied by ringing and by the message lamp flashing.
To answer a call, perform any of the following steps:
- Pick up the Handset.
- Press the Speaker key.
- Press the Headset key or press the pickup key located on Headset device if applicable.
Note: To ignore the call, press Ignore. This will silence the ring of the incoming call until it reaches the voicemail. Press To VM to ignore the call and to immediately send it to voicemail.
Extensions on your system can be dialed using their 3-4 digit extension or by pressing the key on your phone corresponding to the desired extension.
Note: VoIP phones provide an intercom feature that allows you to instantly connect to other phones within your office. Intercom functionality is ideal for announcing visitors or asking a quick question.
When one phone intercoms another extension, it does not ring the other phone. Instead, the other phone will beep, and then its microphone and speaker turn on.
To Intercom, start by dialing 08ext. For example, to intercom extension 9999, dial 089999.
Your OneCloud UCaaS PBX features various ways to move calls around, including attended transfer, blind (unattended) transfer, voicemail transfer, park, and more. In this section, references to BLFs are the 1-touch keys to extensions common at front-desk phones.
You can transfer calls even if no call appearance keys are available.
- Press Transfer. The current call is put on hold.
- Dial the number for the transfer. Alternatively, press Dir to select a destination from the directory, or press redial if applicable.
- To complete an Attended Transfer, press Complete after the call has been answered.
- To complete a Blind Transfer, press Complete while the call is still ringing.
Note: If the transfer destination does not answer or does not want to accept the call, press Cancel.
Transfers to External Numbers
A transfer can also go to an external number such as another company’s desk phone or a cell phone. Follow the transfer procedure directly above, but instead of dialing an extension, dial a 10-digit phone number.
You can use the Message key to transfer a call to another user’s or group’s voicemail mailbox.
- With a call connected, press the Message key. You can continue talking.
- Dial the extension number of the user or group and press Select.
Park & Hold
On your phone system, Hold is a local function. This means a call held on your phone cannot be picked up at another station. Park is a system-wide function. This means a call parked at one phone may be picked up by any phone.
To Place a Call On Park:
Press the Park key on your phone.
To Retrieve a Parked Call:
Pick up the Handset or press Speaker, press the appropriate Park key on your phone.
Directed Call Pickup
Directed call pickup allows you to answer a call ringing at another station.
To perform a directed call pickup, start by dialing 07 followed by the extension that belongs to the phone that’s ringing. For example, if extension 9999 is ringing, dial 079999 to answer for that phone.
Phones with BLFs to the ringing station can also press the corresponding BLF.
If you have a connected call and have held alternate calls, pressing Conf will start a conference with those held calls and the connected call. Otherwise, to start a conference or to add another party to a conference: Press Conf to place your current call on hold.
Dial the party that you want to add to the conference.
If they answer and want to join the call, press Conf again.
If they do not want to join or do not answer, press Drop and then press the appearance key of the held call.
For information on editing your programmable buttons, please review the article, How to Edit Your Programmable Buttons (Any Physical Phone).
From Your Desk Phone:
- Press the Messages key on your phone or dial 5001 if you prefer to do so. Note: If you subscribe to multiple mailboxes, a list of mailboxes may appear. Select the mailbox you want to access.
- When prompted, enter your voicemail password, and then press #.
Accessing Another Person's Voicemail
- Dial 5000.
- When prompted, enter the other person’s extension number.
- Enter the voicemail password of the other person’s mailbox, followed by #.
Setting Up Your Mailbox
Note: It is very important to make a custom message, as many callers will not leave messages at mailboxes that have generic greetings.
The first time you log into your mailbox, you will need to record your name and a personal greeting. The name recording is for the dial-by-name directory, so when someone enters the first three letters of your last name, it will play back your name recording. The greeting plays when your mailbox is reached by a caller.
Your mailbox supports multiple greetings for different scenarios like business trips and holidays.
To Record An Alternate Greeting:
- Go to your mailbox’s main menu
- Press 6 for Greetings.
- Press 1 to record an alternate greeting.
- When prompted for the greeting number press 2 for your next alternate greeting. Note: 1 is your default greeting.
- After your recording is completed, select the active greeting by selecting option 3 in the Greetings menu.