Accessing The Portal
You will ﬁrst need to complete setting up your account using the welcome email sent to you by the OneCloud installer. Once set up, you can access your account on myonecloud.com.
The Home screen navigation bar allows you to move to various pages within the portal quickly. Below the menus will display your Voicemail Messages, Recent Call History, Active Phones, and Active Answering Rule.
You may access the messages page by clicking on the Messages navigation button at the top of your screen. If you have a new voicemail, the Messages button will display a notiﬁcation.
On the Messages page, you may view your voicemail messages, chats, SMS (if enabled for your DID) and settings. In the Voicemail tab, you may access three voicemail folders, New, Saved, and Trash.
Your voicemail options are:
Call To Play: Phone system calls your extension and plays selected message.
Forward: Forwards selected message to another extension.
Download: Downloads selected message to computer.
Save: Moves selected voicemail to the saved mailbox.
Delete: Moves selected voicemail to the trash mailbox which is emptied daily
Clicking the Chat tab is one of many ways you may view your internal chat messages.
Clicking the Settings tab will allow you to customize your voicemail. You may enable/disable your voicemail box, adjust how messages are presented to you, manage voicemail greetings, update your recorded name, and email notiﬁcations.
Under the Contacts navigation button, you will ﬁnd your system directory as well as any personal contacts you add. Here you may create new contacts for your extension, import/export contacts from/to other email accounts, and call contacts from your phone via the web browser.
You may also view your contacts by expanding the Contacts tab at the bottom right-hand side of the portal’s Home page. Hovering over a contact will allow you to interact with that contact.
Pressing the video button will initiate a video conference where you may share your desktop to collaborate in addition to voice, video, or text communication. Pressing the chat icon will open an instant message chat window that will permit you to Instant Message your coworkers, call your coworkers, or initiate a video conference. Pressing the phone icon will initiate a call. When using this method, you can choose the registered device of your choice (softphone or desk phone).
In the Answering Rules page, you may easily adjust how calls ﬂ ow to your extension with your pre-built settings. In the top left -hand corner, you can set your default ring time before calls are sent to your voicemail.
By clicking the Allow / Block button, you can enter 10-digit phone numbers to block. To create a new answering rule, click the Add Rule button in the top right. At the top of the new window, you will set your custom Time Frame as well as whether your phone will be in Do Not Disturb or playback the Caller ID for the number calling you before your call is connected.
You may also control Call Forwarding. “Always” will continuously send your calls to another extension or phone number. “When busy” will ring your phone and if you are on a call or in do not disturb, will send the call to another extension or phone number. If “when unanswered” is enabled, the call will be sent to another extension or phone number before the call is sent to voicemail. When your extension is oﬄine (option: “when oﬄine”), the call will be sent to another extension or phone number.
By clicking Time Frames in the navigation bar, you can create a new Time Frame as well as view existing time frames. To create a new time frame, click Add Time Frame. You will then be presented with 3 options of Always, Days of the week and times, and Speciﬁ c Dates or ranges. Time frames can be used to adjust your answering rules.
The Phones menu will display registered devices for your extension (mobile, desk, & web.)
To edit your phone’s buttons, select the gear next to the device you wish to edit and press “Yes” on the conﬁrmati on pop up. You can now edit the buttons on your phone. In the top right you will see a directory where you may edit how contacts are displayed.
By clicking the Call History navigation button, you may view all incoming/outgoing/missed calls to your extension. You are presented with two additional options for Filtering and Exporting the call logs of your extension. By selecting Filters, you may choose either a range of dates or a speciﬁ c date you would like to gather data from. To further analyze your calls, you may input a Dialed Number, or the number of an external caller dialed to reach you. If you do not know what was dialed, you may choose to search your call records by selecting a call type of Inbound, Outbound, or Missed.