Call Center Reports
The OneCloud Portal can generate custom reports about call queues. These reports provide a visual overview of call center statistics over a given period of time. The reports can cover the entire call center, queues, or individual agents. This granularity enables call center supervisors to monitor their call center.
To generate call center reports:
- On the Call Center page, click the Reports tab.
- Select a date range using the provided calendars and time frames.
- Use the Type drop-down list to select the type of report you want to generate.
Available options included in the Type list are:
- Queue Stats
- Agent Stats
- Agent Availability
- DNIS (Dialed Number) Stats
For more information on Report Types, visit the Call Center Reporting - Report Types - OneCloud article.