Office Admins and Call Center Managers are able to change an individual Agent's status in a queue.
To set a user online/offline to a queue:
- Click on Call Center in the top navigation area.
- Click on the Edit Agents icon next to the queue your agent is in.
- Click the Edit Agent icon next to the agent you wish to edit the wrap-up timer for.
- Change the Agent's status to "Online" or "Offline".
Note: Agent Status can be set per queue. If your agent is in more than one queue, you will need to log the agent into all queues separately this way.
- Press Save Agent.
Note: To edit the wrap up time for a call center agent, you must be a Call Center Supervisor or Office Admin.